Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We cannot offer a refund if you simply change your mind, find the item cheaper somewhere else.

You knew or were made aware of the faults before you bought the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



Gift Cards are non-returnable items and cannot be redeemed for cash. 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at faulconbridgeantiques@bigpond.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at faulconbridgeantiques@bigpond.com and send your item to: FAULCONBRIDGE ANTIQUES & GIFTWARE, 448a Great Western Highway., FAULCONBRIDGE NSW 2776, Australia.


Shipping
To return your product, you should mail your product to:

FAULCONBRIDGE ANTIQUES & GIFTWARE, 448a Great Western Highway., FAULCONBRIDGE NSW 2776, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.